Here could be some reasons why you did not receive your cash back:


1) If you are shopping in-store with linked credit/prepaid cards:

  1. Your Mastercard or Visa credit/prepaid card was not linked to REVO before you made a purchase. Any purchases made before your credit/prepaid card was linked will not be eligible for cash back.

  2. Not all credit/prepaid cards are accepted for cash back on REVO. For now, REVO only works with any locally-issued Mastercard and Visa credit/prepaid cards. REVO does not work with foreign-issued, corporate or debit cards.

  3. You used a different payment method other than your REVO-linked Mastercard and Visa credit/prepaid cards.

  4. The offer has been prematurely removed or cancelled.

  5. The offer has already hit the budget limit.

  6. The offer has already hit the per member cap limit.

  7. You did not meet the merchant’s purchase T&C (terms and conditions).


2) If you are shopping online (Online Offers - pay with a linked card):

  1. Your Mastercard or Visa credit/prepaid card was not linked to REVO before you made a purchase. Any purchases made before your credit/prepaid card was linked will not be eligible for cash back.

  2. Not all credit/prepaid cards are accepted for cash back on REVO. For now, REVO only works with any locally-issued Mastercard and Visa credit/prepaid cards. REVO does not work with foreign-issued, corporate or debit cards.

  3. You used a different payment method other than your REVO-linked Mastercard and Visa credit/prepaid cards.

  4. The offer has been prematurely removed or cancelled.

  5. The offer has already hit the budget limit.

  6. The offer has already hit the per member cap limit.

  7. You did not meet the merchant’s purchase T&C (terms and conditions).


3) If you are shopping online (Online Offers - use any payment method):

  1. You did not enable cookies on your browser before starting the Online Offers (use any payment method) shopping session. Cookies are used to authenticate and verify if you are a REVO member and your eligibility for cash back.

  2. You opened a separate tab on your browser to access the Online Offers (use any payment method) and also the partner merchant’s site. We can only track your transaction and give you your cash back if you perform the correct click-through from REVO.

  3. You clicked away from the offer page after being redirected to our partner merchant’s site. We can only track your transaction and give you your cash back if you perform the click-through correctly from REVO.

  4. You did not complete your purchase transaction of that shopping session you started, without clicking away from the offer/promotion page. We can only track your transaction and give you your cash back if you perform the click-through correctly from REVO.

  5. You did not complete your purchase within the given time period. If you fail to complete your purchase in the given time frame, please restart your shopping session again by clicking through from the Online Offers (use any payment method) again. 

  6. The offer has been prematurely removed or cancelled.

  7. You did not meet the merchant’s purchase T&C (terms and conditions).


Our goal is to get your cash back to you as soon as possible but sometimes it might take longer. If you still have not received the cash back after 14 days, email us at hello@revo.cards with the following details:

  1. Email used to register your REVO account

  2. Phone number registered to your REVO account

  3. Photo of your credit/prepaid card receipt of that purchase  


Do note that if you lodge a missing cash back claim after 60 days, we might not be able to get you your cash back so please contact us as soon as you notice any discrepancies.


If the above reasons do not apply to you, please contact REVO at hello@revo.cards for further assistance.