Here could be some reasons why you did not receive your cash back:
You did not enable cookies on your browser before starting the Online Offers (use any payment method) shopping session. Cookies are used to authenticate and verify if you are a REVO member and your eligibility for cash back.
You opened a separate tab on your browser to access the Online Offers (use any payment method) and also the partner merchant’s site. We can only track your transaction and give you your cash back if you perform the correct click-through from REVO.
You clicked away from the offer page after being redirected to our partner merchant’s site. We can only track your transaction and give you your cash back if you perform the click-through correctly from REVO.
You did not complete your purchase transaction of that shopping session you started without clicking away from the offer/promotion page. We can only track your transaction and give you your cash back if you perform the click-through correctly from REVO.
You did not complete your purchase within the given time period. If you fail to complete your purchase in time, restart your shopping session by clicking through the Online (Use any payment method) page again.
The offer has been prematurely removed or cancelled.
You did not meet the merchant’s purchase T&C (terms and conditions).
Our goal is to get your cash back to you as soon as possible but sometimes it might take longer. If you still have not received the cash back after up to 90 days, email us at hello@revo.cards with the following details:
Email used to register your REVO account
Phone number registered to your REVO account
Photo of your transaction receipt of that purchase
Do note that if you lodge a missing cash back claim after 60 days, we might not be able to get you your cash back, so please contact us as soon as you notice any discrepancies.
If the above reasons do not apply to you, please contact REVO at hello@revo.cards for further assistance.